POLICIES & PRocedures
Appointment Cancellation & No-Show Policy
To ensure fairness to our clients and staff, the following cancellation policy applies to all scheduled appointments:
Cancellations made less than 24 hours but more than 4 hours prior to the scheduled appointment time will incur a charge of 50% of the scheduled service fee.
Cancellations made within 4 hours of the scheduled appointment time will incur a charge of 100% of the scheduled service fee.
Appointments for which the client fails to arrive and provides no notice (no call / no show) will be charged 100% of the scheduled service fee.
By scheduling an appointment, clients acknowledge, understand, and agree to this policy. Charges will be applied to the card on file.
Sick & Illness Policy
For the health and safety of our clients and staff, we ask that anyone experiencing symptoms of a contagious illness—such as fever, cough, sore throat, or flu-like symptoms—reschedule their appointment. Clients must be symptom-free prior to visiting the shop.
Appointments canceled with more than 4 hours’ notice due to illness will not be charged.
Appointments canceled within 4 hours of the scheduled appointment time due to illness will be treated as a late cancellation and charged 100% of the scheduled service fee.
By booking an appointment, clients acknowledge, understand, and agree to this policy.
Winter Weather & Inclement Weather Policy
The safety of our clients and staff remains our priority during periods of winter or inclement weather. The following policy applies to all scheduled appointments:
Closures & Notifications
Any shop closures or schedule changes due to weather conditions will be communicated via our official social media channels, including Facebook and Instagram. Clients with appointments affected by a closure will be contacted directly to reschedule.
Appointments & Cancellations When the Shop Is Open
If the shop remains open during inclement weather, appointments canceled with more than 4 hours’ notice will be charged 50% of the scheduled service fee, in accordance with our Appointment Cancellation Policy.
Cancellations made within 4 hours of the scheduled appointment time will be charged 100% of the scheduled service fee.
We will make every reasonable effort to accommodate rescheduling requests based on availability.
Walk-in Policy
Walk-in appointments are welcomed; however, please note that priority is given to scheduled appointments. While we accommodate walk-ins, we honor pre-booked appointments first. Walk-in clients will be offered the next available time slot.
Waiting Area and Cutting Floor Policy
To ensure a smooth and professional experience for all clients, we kindly ask that everyone remains in the waiting area until your scheduled appointment time. If your child requires assistance, we ask that only one parent accompany them during their haircut.
Please respect the barber’s workspace by refraining from touching any barbering tools or equipment, and avoid entering or going behind the barber’s station at any time. Additionally, children should not enter or go behind the front desk.
Thank you for helping us maintain a safe, organized, and respectful environment for all.